bdg89 Privacy Policy

Introduction

This Privacy Policy explains how bdg89 collects, uses, stores, discloses, and protects personal information provided by or collected about members who access or use the bdg89 platform at bdg89.bet and any associated subdomains or mobile interfaces. This Policy forms part of the overall legal framework governing your use of bdg89 and should be read alongside the bdg89 Terms and Conditions.

By registering an account with bdg89 or by continuing to use the Platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not consent, you must not register an account or use the Platform. bdg89 handles all personal information with appropriate care and in accordance with this Policy.

Personal Data We Collect

bdg89 collects personal data across the following categories. The purpose and legal basis for processing each category is set out in Sections 3 and 4 of this Policy:

How We Use Your Personal Data

bdg89 processes personal data only for specific, legitimate purposes directly related to operating the Platform and providing services to members. Your data is used for the following purposes:

• Account creation and management: to register your account, maintain your session, and provide secure access to bdg89 using your registered mobile number.
• Transaction processing: to process deposits via bKash, Nagad, Rocket, Upay, bank transfers, and cards, and to process withdrawal requests to your registered payment method.
• Identity verification (KYC): to verify that you meet the 21+ age requirement and are eligible to use the Platform, and to comply with anti-money laundering obligations where applicable.
• Fraud prevention and security: to detect and investigate suspected fraud, unauthorised account access, bonus abuse, collusion, or use of automated software in breach of our Terms and Conditions.
• Responsible gaming compliance: to monitor gaming activity, apply deposit limits and session controls set by the member, and identify patterns suggesting a problem gambling situation.
• Platform improvement and analytics: to analyse aggregate usage patterns, improve Platform performance, troubleshoot technical issues, and develop new features for the Bangladeshi player community.

bdg89 does not use personal data for automated decision-making that produces legal or similarly significant effects on members, except where required for fraud detection or regulatory compliance. Where automated systems flag an account, a human compliance review follows before any material adverse action is taken.

Legal Basis for Processing

bdg89 processes personal data under the following legal bases:

• Contractual necessity: processing required to deliver the services you registered for, including account management, game access, deposits, withdrawals, and customer support.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering requirements, age verification, and any regulatory reporting duties imposed on the Platform.
• Legitimate interests: processing for fraud prevention, security monitoring, platform analytics, and responsible gaming compliance, where bdg89's interest in operating a safe and fair platform is balanced against members' privacy rights.
• Consent: where bdg89 sends optional marketing communications such as promotional emails or SMS about bonuses, this is done only with your explicit opt-in consent. You may withdraw marketing consent at any time by contacting support.

Data Sharing and Disclosure

bdg89 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data may be disclosed to third parties only in the following circumstances:

• Payment processors: your payment identifiers and transaction amounts are shared with the relevant gateway such as bKash, Nagad, Rocket, Upay, or Visa and Mastercard acquiring banks solely to process deposits and withdrawals.
• Game providers: your anonymised session identifier may be passed to third-party game studios such as Evolution Gaming, Pragmatic Play, and NetEnt to deliver game sessions. These providers do not receive your name, mobile number, or financial details.
• Legal and regulatory authorities: bdg89 will disclose personal data to law enforcement or regulatory bodies where required by applicable law, court order, or to prevent, detect, or investigate fraud or other serious unlawful conduct.
• Fraud prevention services: anonymised or aggregated usage signals may be shared with specialist fraud-detection providers under strict data processing agreements that prohibit further use beyond the contracted purpose.

Any third party that receives personal data from bdg89 is contractually required to process that data only for the purpose for which it was shared, to maintain appropriate security measures, and to delete or return the data once the contracted purpose is fulfilled.

Payment Data and Financial Security

bdg89 does not store full payment card numbers, card verification values (CVV or CVC), or mobile banking PINs. When you make a deposit via Visa or Mastercard, card data is handled directly by the acquiring bank's PCI-DSS compliant payment gateway. bdg89 receives only a tokenised reference sufficient to process a refund to the same card if required.

For mobile wallet transactions via bKash, Nagad, Rocket, or Upay, bdg89 records the mobile number associated with the transaction and the operator-issued transaction reference. This information is retained for the period set out in Section 8 for reconciliation and compliance purposes.

Cookies and Tracking Technologies

bdg89 uses cookies and similar tracking technologies to operate the Platform and improve the member experience. A cookie is a small text file placed on your device when you visit the Platform. bdg89 uses the following categories of cookies:

• Essential cookies: strictly necessary to deliver the Platform's core functionality including session authentication, login state, security tokens, and responsible gaming control settings. These cannot be disabled without breaking the Platform.
• Analytics cookies: used to collect anonymised information about how members navigate the Platform, which pages are most visited, how long sessions last, and which features are used most. This data informs Platform development decisions.
• Preference cookies: used to remember your language preference, display settings, and other personalisation choices so you do not need to reconfigure them on each visit.
• Security cookies: used to detect and mitigate fraud, bot activity, and suspicious login patterns by analysing behavioural signals associated with your session, without personally identifying you.

You may manage cookie preferences through your device or browser settings. Disabling essential cookies will impair or prevent access to the Platform. bdg89 does not use third-party advertising or retargeting cookies.

Data Retention

bdg89 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of 5 years from account closure to comply with financial record-keeping obligations. KYC documents are retained for the same 5-year period following closure. Communications data such as support chat logs and emails is retained for 2 years from the date of the interaction.

When a retention period expires, bdg89 will securely delete or irreversibly anonymise the relevant data. Members who close their account may request confirmation of data deletion once the applicable retention period has elapsed by writing to [email protected].

Your Data Rights

bdg89 respects your right to control your personal data. Subject to applicable law and the Platform's legitimate interests including fraud prevention and regulatory compliance, you have the following rights:

• Right of access: you may request a copy of all personal data bdg89 holds about you. bdg89 will respond to verified access requests within 30 days.
• Right of rectification: if you believe any personal data held about you is inaccurate or incomplete, you may request correction. Identity data corrections may require supporting documentation.
• Right of erasure: subject to legal retention obligations, you may request deletion of your personal data. bdg89 will delete or anonymise data no longer required for its original purpose, except where retention is required by law.
• Right to restrict processing: in certain circumstances you may request that bdg89 restrict processing of your data to storage only, pending resolution of a relevant issue such as a rectification request under review.
• Right to withdraw consent: where processing is based on your consent such as marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact bdg89 support in writing at [email protected], stating your registered mobile number, the right you wish to exercise, and where applicable the specific data concerned. bdg89 may need to verify your identity before processing a rights request.

Security Measures

bdg89 implements a layered approach to data security. Technical measures include SSL and TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, multi-factor authentication for internal administrative access, and automated intrusion detection systems that monitor for anomalous access patterns around the clock.

Despite these measures, no online platform can guarantee absolute security. Members are encouraged to use a strong, unique password for their bdg89 account, to log out after each session especially on shared devices, and to notify bdg89 immediately if they suspect unauthorised activity. In the event of a data breach likely to result in high risk to member rights, bdg89 will notify affected members without undue delay.

Children's Privacy

The bdg89 Platform is strictly prohibited to persons under the age of 21. bdg89 does not knowingly collect personal data from any person under 21. If you are a parent or guardian and believe your child has registered an account or provided personal data to bdg89 without your knowledge, please contact bdg89 support immediately at [email protected] so that the account can be closed and the data removed.

bdg89 employs age verification checks during registration and before processing withdrawals, and reserves the right to request age verification documentation at any time. Accounts found to belong to persons under 21 will be closed immediately and any balance returned to the originating payment method, net of any bonuses claimed.

Third-Party Links

The bdg89 Platform does not contain links to third-party websites for commercial or advertising purposes. Any game studio or payment provider logos displayed on the Platform are informational only and do not constitute links to those providers' own websites. bdg89 is not responsible for the privacy practices of third-party payment processors or game studios, and members should review those providers' own privacy policies independently.

Changes to This Privacy Policy

bdg89 may update this Privacy Policy from time to time to reflect changes in data practices, legal obligations, or Platform features. When a material change is made, bdg89 will notify registered members via a notification displayed on the Platform upon their next login, or via their registered contact details. The date of the most recent revision is shown at the top of this page.

Continued use of the Platform after notification of a revised Privacy Policy constitutes acceptance of the updated Policy. If you do not accept the revised Policy, you should stop using the Platform and contact bdg89 support to close your account. The previous version of this Policy is available on request from bdg89 support.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or bdg89's data practices, please contact our support team. Our staff are available 24/7 via live chat on the Platform. For written privacy requests including access, rectification, erasure, or complaints, please use the email address below. Note: the email is displayed as plain text only and is not a clickable link.

Email (plain text only, not a link): [email protected]